SOCAR – KBR LLC
Associate IT Customer Support Technician
Son tarix 09 mar 2022 – cvdata@kbr.com
Work Location: Baku
Brief Statement of Duties:
- Responsible for the installation, configuration, maintenance, security, and support of desktop and laptop computers.
- Provide technical support to organizations internal users of desktop applications and hardware.
- Answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems.
- Under direct supervision, assists in monitoring, responding, configuring, installing, and repairing hardware and software problems according to established procedures.
- Image desktops and laptops using automated imaging tools and configuring computers using documented processes and procedures for use on the network.
- Answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems.
- Under direct supervision, assists in monitoring, responding, configuring, installing, and repairing hardware and software problems according to established procedures.
- Support customer on day-to-day issues in the operation of standard PC equipment including desktops, laptops, thin clients, software, printers, and peripherals.
- Keep inventory of all IT assets for the site.
- Other duties as assigned by the IT Management Team.
- Provide after-hours/overtime support as needed.
Required Skills:
- Higher degree in IT/IS.
- Experience on providing desktop support. A thorough knowledge of Windows 10, understanding Active Directory and GP and Windows Domain, Office 2016 & 365, understanding Network Topology & TCP/IP & OSI, understanding VoIP (Skype, VC, IP Telephony).
- Knowledge of wireless networks, endpoint encryption, and use of ticketing systems is desired.
- Excellent verbal and written communication skills along with exemplary customer service skills.
- Rely on experience and judgment to plan and accomplish tasks.
- Ability to resolve all assigned Help Desk tickets according to established metric guidelines and target goals.
- Ability to exercise patience and professionalism during stressful situations.
- Be capable of handling computer/printing equipment weighing at least 20 kg.
- Ability to apply various, complex diagnostic techniques to identify problems, investigate causes, and recommend solutions is required
- Research and resolve technical problems.
Please indicate the position “Associate IT Customer Support Technician” in the subject line of the e-mail.
fed.az
